Our Customer Support Team is Here to Provide Quality Service and Solutions to Your Needs
Here are a few of our most FAQs:
Do you offer in store pick-up?
**NOTE: At the moment we do not currently offer in store pick-up**
How long until your order is shipped?
We pride ourselves on fast shipping. All catalog items are off the shelf items which will be shipped within 24 to 48 hours after placing your order. Custom ordered/designed parts ship times will vary dependent upon the requirements and size. This lead time will be supplied on a Covalo Industries generated quote.
Who will be your carrier?
Our primary carriers are UPS and USPS, but we do use DHL when needed.
Please email Customer Service at firstname.lastname@example.org for any claim(s) which include:
- Incorrect item
- Incorrect quantity
- Incorrect specifications
- Missing item
- Damaged item
Upon receiving your email we will file a claim and investigate the issue. We apologize in advance for the complication and assure you our goal is 100% customer satisfaction.
If you need to change an order which has already been placed please contact Customer Service at email@example.com. Orders can be changed based on the time to ship. This may require a new lead time or partial shipping option.
Will sales taxes be charged on orders?
We charge sales tax per your billing addressed state. You will see the sales tax charge added to your total during checkout. If you are tax-exempt, please firstname.lastname@example.org directly to place your order (we will require a valid resale or tax exemption certificate).